Running a successful Amazon business is more than just listing products — it requires constant monitoring, rapid issue resolution, and strategic oversight. That’s where Innovex comes in. We provide comprehensive store management services so you can focus on scaling your business while we handle the daily operations.
Why Store Management Matters
Amazon’s algorithm rewards sellers who maintain:
- High customer satisfaction
- Prompt responses to buyer messages
- Compliance with policies and performance metrics
- Healthy order defect rates, cancellation rates, and late shipment rates
Without proper management, your account could face suspensions, suppressed listings, or permanent bans. Innovex ensures your store stays compliant, efficient, and growth-ready.
Our Store Management Services Include:
Customer Service Management
We handle all customer queries on your behalf — from delivery issues to product concerns — with fast, professional responses that improve buyer satisfaction and protect your seller ratings.
Policy Compliance Monitoring
Amazon policies change frequently. Our team stays updated and ensures your listings, communication, and business practices are fully compliant, helping you avoid warnings, ASIN suppressions, or account flags.
Case & Appeal Management
Whether you need to file a case for a restricted ASIN, appeal a listing removal, or request reimbursement — we do it all. Innovex’s experienced team knows Amazon’s escalation paths and handles every step for faster resolutions.
Global Marketplace Expansion
Want to sell in the USA, UK, UAE, or KSA? We help you register, verify, and launch in international marketplaces, making sure you meet local compliance requirements and navigate regional seller policies.
💬 Feedback & Review Handling
We actively monitor and manage your:
- Product reviews
- Seller feedback
- Negative buyer comments
We initiate removal requests where eligible and respond tactfully to maintain a positive brand image.
🛒 Storefront Setup & Branding
Your Amazon storefront is like your digital shop window. Innovex helps you create a professional, branded storefront that increases shopper trust and showcases your product range effectively.
Proactive Account Health Monitoring
We track key metrics daily, including:
- Order Defect Rate (ODR)
- Late Shipment Rate (LSR)
- Cancellation Rate
- Return Dissatisfaction Rate
- Voice of the Customer (VOC)
- A-to-Z Claims
If anything drops below standard, we act before Amazon penalizes your account.
Why Choose Innovex?
With Innovex managing your store:
- You stay compliant and performance-optimized
- Your customer service is fast and professional
- You grow across marketplaces without extra stress
- Your account remains healthy and secure
Selling on Amazon is competitive. Managing your store shouldn’t be stressful.
With Innovex, you get peace of mind, proactive support, and a partner focused on long-term success.
